FAQs

GENERAL TOPICS

  • WHY TIGEROSE?

We’re not about churn and burn or the fast fashion movements. At Tigerose, we expertly craft our products and never compromise on ethics or responsibility. Although we are a small company, we understand that our role in building a brighter, cleaner and just tomorrow is of great significance and therefore, hold ourselves to the highest standards. Unlike the competition that primarily focuses on the bottom line and mass production, we create products that are right for our community. We don’t think it should cost thousands of dollars to have the perfect accessories –it should come at a more comfortable cost. That’s the Tigerose difference.

  • HOW CAN I BUY YOUR PRODUCTS?

Please click here to shop all.

  • DO YOU ACCEPT RETURNS?

Of course we do, in the event that there is an issue, your purchase may be returned or exchanged for free within the contiguous United States so long as:

  • Your items are in new, undamaged, and re-sellable condition, (i.e. no stains, rips or tears), and in their original packaging.
  • Your return request is submitted within 14 days of receiving your original order.

Please view our full return policy here.

Click here to get started on a return. And remember, our customer care team is always here to help if you need us :) Feel free to email us with any questions or concerns.

  • ARE YOUR PRODUCTS WATERPROFF/WATER RESISTENT?

Our bags are water resistant and will keep your items dry on typical rainy days, but we wouldn't recommend standing around in the rain for large periods of time. Like anything in excess, water can ruin the leather and cause the product to wear out.

  • I'M A RETAILER AND I'D LIKE TO CARRY YOUR BRAND. WHO SHOULD I CONTACT?

Contact us here.

  • WHO SHOULD I CONTACT IF I HAVE A REALLY GREAT COLLABORATION IDEA?

If you have a great idea, send us an email and we'll get in touch if it's something we can work on together.

ABOUT SHOPPING

  • WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We gladly accept Visa, MasterCard, Discover, American Express, ApplePay, After Pay and PayPal.

  • I WANT AN OUT OF STOCK STYLE. WHAT CAN I DO?

Though we carry limited quantities, we highly suggest signing up for a restock notification by clicking on your desired item and selecting 'Get notified when we restock. '

  • I'M GETTING AN ERROR MESSAGE WHEN I PLACE MY ORDER.

Please review all information closely - credit card, billing and shipping address, as this is very common. If you continue to receive error messages, please contact Customer Service here.

  • I MADE A MISTAKE ON MY SHIPPING ADDRESS. HOW CAN I FIX IT?

Please contact customer service immediately here.
We process and ship orders quickly, so unfortunately we cannot guarantee that we will be able to make the correction in time.
Kindly note, changes to shipping addresses may cause a delay in processing, transit and/or delivery times.

  • WHY HASN'T MY ORDER STATUS UPDATED?

Your order may be on hold due to your shipping address missing an apt/ste number, an invalid shipping address, invalid phone number or processing payment if paid with PayPal eCheck.
Please check your email to see if we contacted you or contact us directly here.

  • WHEN WILL MY ORDER SHIP?

You will receive an email confirmation once your order is processed for shipment.
Be sure to check your spam folder and add customerservice@yahilferry.com to your address book.
You can also view your order by signing into your account.
The estimated shipping times depend upon the customers location (typically 5-7 days max) and tracking information will be provided once the item is scheduled to be shipped

  • HOW CAN I TRACK MY ORDER?

Once your order is processed for shipment, you can track your order through the shipment confirmation email sent to the email address on file.
You can also view your order by signing into your account.

DOMESTIC SHIPPING & RETURNS (CONTIGUOUS U.S.)

  • HOW MUCH IS SHIPPING?
We currently offer FREE ground shipping on all US orders (excluding Hawaii & Alaska)

  • WHERE DO YOU SHIP FROM?
We ship from Dallas, Texas.

  • WHICH COURIER DO YOU USE?
We use FedEx for all domestic orders within the contiguous U.S.

  • CAN I RETURN ITEMS?
Of course you can, in the event that there is an issue, your purchase may be returned or exchanged for free within the contiguous United States so long as:
  • Your items are in new, undamaged, and re-sellable condition, (i.e. no stains, rips or tears), and in their original packaging.
  • Your return request is submitted within 14 days of receiving your original order.

Please view our full shipping & return policy here.
And remember, our customer care team is always here to help if you need us :) Feel free to email us with any questions or concerns.

  • CAN I EXCHANGE ITEMS?

We do not offer exchanges. You can return your item and place a new order.

  • DO YOU OFFER FREE RETURNS?

Returns for unused items are always free at Tigerose. We even include a free peel-off shipping label and instructions right in the packaging.

  • HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

Once your return has been received a refund or store credit will be issued. If you have not received your refund or store credit after 2 weeks you may contact customer service.

INTERNATIONAL SHIPPING & RETURNS

  • INTERNATIONALSHIPPING

Please note: free shipping is not provided for any international orders and will be calculated upon checkout. All custom taxes or fees are not included in the shipping and will be the responsibility of the buyer.

  • INTERNATIONAL RETURNS

Our international customers receive the same return and exchange benefits with the exception of being responsible for return shipping fees and the possibility of being charged additional VAT or duties by their respective localities when a return or exchange is processed.